We are committed to providing quality products to our customers. Although we hope you are still satisfied with your purchase, we realize that there may be times when you need to return a product. If you need to return your product, please see the information below.

  • Returns must be made within 14 days of the date of receipt for a refund.
  • The goods must be in their original condition, unopened and unused.
  • We regret not to refund the original shipping fee with the return.
  • Please note on the front of your receipt or
  • packing slip the reason for your return.
    Please send your return to :

Rendmentsweg 6
3641 SK Mijdrecht

  • You will be responsible for the return shipping & handling fee, which will not be refunded.
    Please be sure to register your tracking number, as we cannot issue a refund until our office has confirmed receipt of the returned merchandise.
  • We are not responsible for lost packages.
  • All returns will be credited to the original payment method used at the time of purchase.
  • Returns will be processed within 1-2 weeks of receiving your item by our office.
  • Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
  • Please do not send cash-on-delivery packages, as they will not be accepted.
  • Only items purchased on anascrystal.care can be accepted for a return. Items purchased through any other channel in accordance with the channels return policy.

Please contact customer service with any questions by email at info@anascrystal.care