Date of last update: April 2020

Welcome to (the “Site”), a website operated by ANAS Crystalcare BV, a company registered in the Netherlands under registration number 71471057, VAT number NL858728394B01 and with registered office at Weteringschans 58E, 1017 SH, Amsterdam, The Netherlands (“ANAS Crystalcare”, “we”, “us”, “our”).

ANAS Crystalcare values its customers and respects their privacy. All information we collect about you is kept with the utmost care and security. Your visit to our site and your use of any of the services or features we offer are subject to our terms and conditions, of which this privacy Policy is a part. This policy (together with our terms of use and any other document referred to therein) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will process it. By visiting this site or using the services or features offered on this site, you freely accept and consent to the practices described in this Privacy Policy.

We do not knowingly or intentionally collect any information from children under the age of 13. If you are under the age of 13, you may visit our site, but you may not make a purchase, register, or submit any personal information to us. If we learn that we have inadvertently received personal information from a visitor under the age of 13 on the Site, we will delete the information from our records.

For the purposes of applicable data protection laws, personal data means any information relating to an identified or identifiable individual; an identifiable person is a person who can be identified, directly or indirectly (e.g. first and last name, date of birth, etc.) (“Personal Data”) and the controller is ANAS Crystalcare BV, a company registered in the Netherlands with registration number 71471057, VAT number NL858728394B01 and whose registered office is located in Weteringschans 58E, 1017 SH, Amsterdam, The Netherlands.

Information you give us. You can provide us with information about yourself by filling out forms on our Site or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site (which you must do if you want to use some of the services and features we offer on our site), subscribe to our service, or place an order on our site. This information may include your name, address, phone number, email address and debit or card information (if you wish to place an order on our site). When you register with us, you can consult your personal data in “My Account”. You can go directly to “My Account” to change your personal data, for example if you change your address. If you forget your password, simply click the “forgot password” link on the registration or login page and an email with your decrypted password will be sent to the email address you originally provided. The information we collect about you. For each of your visits to our Site, we may automatically collect the following information :

technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone, browser plug-in types and versions, operating system and platform; and
information about your visit, including the full clickstream of URLs (Uniform Resource Locators) to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, duration of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-over) and methods used to leave the page and any phone number used to call our customer service number.
Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or other services we provide. In this case, we will have informed you during the collection of this data that it may be shared internally and combined with data collected on this Site. We also work closely with third parties (including, for example, business partners, technical, payment and delivery service contractors, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. .
Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. For detailed information about the cookies we use and the purposes for which we use them, please see our cookie policy.

We use Personal Data about you in the following ways :

Information you give to us. We will use this information in connection with :

Administration of our Site and performance of our contract with you: The information you provide to us is necessary to enable us to (i) fulfill your order (including acknowledging receipt of your order and communicating with you if there is a problem with the fulfillment of your order); (ii) ensure that your order is delivered correctly; (iii) maintain your account; (iv) accounting, billing, reporting and auditing; (v) authentication and identity checks; (vi) credit, debit or other payment verification ; (vii) debt collection; (viii) safety, security, health, training, for legal and administrative purposes.

Provide customer service in pursuit of our legitimate interest as a retailer: we ask for your contact information, such as your email address and phone number and your order details to enable us to answer any questions you may have about using our site and to inform you of the status of your order and other customer support services such as identifying your needs and purchasing preferences. To provide these customer support services, we may use your data for statistical and market analysis purposes; case studies, research and development on our part or from a third party we designate as a subcontractor, but in doing so, your personal data will be anonymized for use by those parties. They will not receive your name, address, email address or phone number.

Direct Marketing: We want to keep you up to date with our latest products, promotional offers and events in order to improve your shopping experience with us. We may use the information you provide and the information we collect about you to create a picture of your interests so that we can tailor our communications to you to ensure that they are relevant and interesting to you and so that when you visit our site, we can tailor your experience to make it easier to shop with us.

Electronic marketing. If you are an existing customer, we will only contact you electronically (email or SMS) about goods and services similar to those that were the subject of a previous sale. Otherwise, we will only contact you electronically if you have expressly consented to this. If you are a new customer and we authorize selected third parties to use your data, we (or they) will contact you electronically only if you have explicitly consented to this.

Other marketing. We will only contact you by post or telephone if you have consented.

Unsubscribe from direct marketing: You may unsubscribe from electronic or postal marketing at any time under the conditions set out in sections 9 and 10 of this Privacy Policy.

Our service: To notify you of changes to our service.

Our Site: To ensure that the content of our Site is presented in the most effective way for you and your computer, and so that we can improve your experience of using our Site.

Personal data we collect about you. We will use this information in connection with :